Jorge Lucero, CEO of Redbee
Argentina has a group of leading financial organizations (the most important in the country) that have the support of process automation, which puts them one step ahead of the rest. These banks have the ability to make large investments in technology, which allows them to create tools that support their managers in streamlining adaptation procedures financial customer onboarding, which is the process by which financial institutions onboard new customers.
In those entities that, although they have the right to issue loans, but are not updated in terms of technology, managers bear a huge burden of manual processes, which becomes huge with the growth of the volume of loans. This group of entities has the task of growing, but not with technology, but with “hands”.
Another scenario that arises in connection with the resurgence of mortgage loans is related to quality of information of individuals and legal entities the information that financial institutions have access to is usually out of date or unreliable. This presents a challenge because entities that need to rely on something to make an internal assessment sometimes need to make corrections or obtain additional documentation.
The third topic digital signature implementation which is far from homogeneous in Argentina. A digital (cryptographic) signature is untouchable, which cannot be said about holographic (manual) signatures. Personally, as a technologist, I would like there to be no documents without a digital signature, as this would greatly speed up the processing of information.
The last point worth highlighting is related to self-service solutionsthat is, tools that allow some type of self-management in the submission of documentation, in managing the adaptation process, which today includes many people involved from the financial institution’s side, but it can be done autonomously from the client’s side.
What technological solutions can help accelerate the issuance of loans
In the case of automationat the present time RPA (robotic process automation) is highly regarded for providing managers with tools that automate and optimize their tasks. It is very common to fill out endless forms, even repeating information when you can fill them out yourself. However, when an organization has a digital solution for filling out these forms, every time an aesthetic modification is made or the rules and required information change, a developer needs to be brought in, which is an expensive resource to update their forms. Therefore, if the bank does not have the technological investment power, the process becomes difficult and expensive. RPA, which is a form of process automation that replicates human actions, is presented as an alternative to the need for developer knowledge.
When it comes to the quality of information for individuals and entities, the role of the IT provider, which provides solutions to integrate and curate various sources of local, regional and global information, is key.
We also work hard on solutions that improve the customer experience by providing valuable insights to the customer service representatives who serve them. This significantly contributes to the increase of the conversion rate, for example, the placement of a loan.
So, as we have seen, behind every task that financial organizations face in terms of technological support for the process of issuing loans on a larger scale, there is an IT solution that can speed up or improve this process.